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Policy

 

SPICE BAZAAR COOKING CLASS/TOUR BOOKING TRANSFER, REFUND & CANCELLATION POLICY 

All requests to transfer a Spice Bazaar  booking will incur a $25 administration fee.  This fee is applicable to each booking and must be paid prior to booking transfer.  
Booking transfers are not guaranteed and can only be confirmed if the new session has availability and transfer payment is received.

Spice Bazaar Bookings can be transferred to another person at any time, but Spice Bazaar must be notified of new customer details via email or writing before the class. 

All Transfer requests must be in writing or email and received by Spice Bazaar within the designated periods below. 

If you wish to amend your booking more than 14 days prior to the scheduled class or event we are happy to transfer your booking to another date within the next 3 months

If you request is made less than 14 days before the scheduled booking, we are unable to reschedule your booking. You are more than welcome to give your place to someone else, just drop us an email and let us know the new name for the booking

Spice Bazaar bookings are not refundable.

Spice Bazaar reserves the right to postpone a cooking class if the minimum number of bookings required is not reached. 
In this instance the customer will be offered the option of rescheduling, with no penalty, another class of equal value with available spaces. 

We hope you appreciate that Spice Bazaar cooking school is a small business with high operating costs. As such, cancellations made on short notice are difficult to re-sell and therefore incur costs to the business. We have a fair but stringent booking amendment policy. 

GIFT VOUCHER POLICY
Gift vouchers are issued online (emailed to the address entered as “recipient”) and are valid for 12 months.
Gift vouchers cannot be exchanged for cash or refunded.
Gift vouchers that have expired cannot be redeemed.
Bookings for a cooking class or event need to be completed while the voucher is valid.

SHIPPING & RETURNS POLICY SHIPPING & RETURNS POLICY

We hope that you will enjoy your new purchase,   If you have any issues with your purchase please contact us in the first instance.
It is necessary to e-mail or call us prior shipping back for authorization & to check with us for the most efficient way of your return, and proper return procedure. 

We don't accept returns sent without prior authorization. Ensure you call us. 

Most items are handmade. Sizes, tones and colors will always vary. All merchandise is approximated to actual size and color. 

SPICE BAZAAR MAIL ORDER POLICY 

Every item we sell has been hand-made, some using simple tools. Naturally, there may be some slight variation between pieces. As a result, the item you receive may be slightly different than that pictured. In the case of ceramics and other non-food items, these subtle differences only enhance the beauty and value of each piece, ensuring your purchase is truly one of a kind. If you have any questions about a particular item, please feel free to email us.
In the unlikely situation that your product should arrive damaged, you need to inform us ASAP, maximum 48 hours from receiving date (by email, phone or fax). 

You are asked to keep the packaging for inspection in case an insurance claim needs to be opened with the shipping company. Failure to do so will void any responsibilities for the occurred damage on our and/or the shipping company side. 
All damages, defects or non-compliance of goods must be reported, in writing to Spice Bazaar within 7 days of receipt of goods. Goods may only be returned in their original package. Goods may be returned only by the carrier with our previous approval. 

SHIPPING AND HANDLING CHARGES 

All orders shipped in the continent of Australia are shipped Australia Post unless requested otherwise, or unless we opt otherwise. Shipping time takes on average of 1 to 10 business days after confirmed receipt of payment and if stock is available, although it can be longer in some circumstances. 

INTERNATIONAL SHIPPING AND HANDLING CHARGES 

For more information please contact us via this web site using the Contact Us option

PRICING 

All prices are in AUD 
Prices are subject to change without notice.

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